Ever since Toyota first began to experience troubles with recalls, their biggest priority has been making it up to their loyal customers. One change Toyota has made to make things right is a SMART response team. According to Toyota’s national blog, “The rapid-response Swift Market Analysis Response Team will attempt to contact customers within 24 hours of receiving a complaint of unintended acceleration to arrange for a comprehensive on-site vehicle analysis..“ For anyone who has had trouble dealing with problems in other companies, they can breath a breath of relief when a Toyota representative gets back to them after just one day. Plus, the on-site analysis will really give the customer immediate feedback from the company.
Engineers from all over the company will assist in the SMART analysis. That includes American and Japanese minds, so Toyota can nearly guarantee your issue can be solved between the many minds working on your problem.
Dealers all around both the US and Japan have been informed about the changes, and the information has been passed on to them. For more information on the program, or to set up a SMART analysis, just swing by your Kansas City Toyota Dealer and ask one of the sales representatives.
Related posts:
[...] changes in its infrastructure to ensure something like that does not happen again. From the SMART evaluation progress, to the “Field Technical specialists (FTS)” referred to in the actual press [...]
My Toyota Prado TX 2004 2.7l petrol in immaculate condition and very low milage only done 50000KM SO FAR and have crack in dashboard which spread from the driver side towards Passenger side whole length got crack line and slowly peeling off more and more wider crack lines.
I have wrote earlier about this prob and From toyota care they replied and promises through inspection, but result is i have to bare the manufacturing defect cost.
i drove earlier 1997 model prado for almost a decade but no prob this new one really frustate me and break my trust on TOYOTA……..
According to Some blogs I visit have manufacturing fault in this Prado 2004 Model onwards !!!!
Is any one kindly suggest me what to do ??
Nasir Saeed
Kuala Lumpur
Malaysia.
Cell ++6012 264 3481
email:nasirsaeed@hotmail.com